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Home Health Medical is located in Indianapolis, Indiana

317-621-HOME (4663)
Toll-free: 877-621-4660


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Home Health Medical Frequently Asked Questions

Purchasing Questions

Will I be charged sales tax?

We are required by law to collect 7% sales tax on all orders shipped to addresses within Indiana. We currently do not collect sales tax for orders shipping to any other state. If you have a prescription from your doctor for a certain item(s) then your purchase of that prescribed item is tax exempt. Please call us and either fax or email us your prescription and we will be happy to assist you. If we are shipping your purchase within Indiana and you are tax exempt for any reason, please call customer service to place your order: 877-621-4660.

What payment options do I have?

Home Health Medical accepts payment by MasterCard, Visa, Discover or American Express.

How much will I be charged for shipping?

Please refer to our shipping policy.

Why does it say "Prescription required. Please call for ordering information"?

Federal law requires us to obtain a prescription for certain products before selling them.  Prescriptions from a U.S. physician can be faxed, e-mailed or mailed. Please call customer service for further assistance, toll-free at 877-621-4660.

Examples may include:

  • CPAP machines
  • Oxygen concentrators
  • Compressors
  • Aspirators
  • TENS units
  • Anti-embolism stockings

Is it safe to use my credit card at Home Health Medical?

Yes! Once you submit your order, your information is sent to a secure server where your credit card information is encrypted and sent to the processing center for approval.

Are any items non-returnable?

Due to obvious health reasons we may not be able to accept returns for the following products:

  • Hospital beds and mattresses
  • Patient lifts
  • Bath safety products

For more information, please refer to our return policy

All products with a product ID that begins with ALM will be distributed by AliMed on our behalf.

Can I use my coupon on ResMed products?

No, coupons may only be used for non-ResMed products.

Medicare/Insurance FAQs

Does Home Health Medical accept insurance?

Home Health Medical does not accept insurance. However, you may be able to request reimbursement from your insurance company by submitting your receipt for your purchase to the provider. You will receive a receipt with your order that can be submitted to your insurance provider. Because each insurance policy is different, we recommend you contact the company for your specific plan reimbursement. We cannot guarantee any reimbursement from your insurance company.

What if I want to use insurance?

If you want to purchase medical equipment or supplies using insurance you can contact our parent company, Community Home Health Services. Please use the following link to see if you are located within the Community Home Health Services service area. If you are located in the service area, feel free to contact them at 317-621-4800 or toll-free at 800-404-4852. Check the CHHS service area

Submitting a claim

Home Health Medical does not provide billing to any insurance or third party payor. Since each insurance policy is different, we recommend you contact your insurance plan administrator or third party payor directly for your specific plan reimbursement policies.  

Name of Provider: Community at Home LLC
Tax ID number: 80-0517490
Address:  9894 E. 121st Street, Fishers, IN  46037                        

What products will Medicare cover?

Medicare Part B may cover certain durable medical equipment, when your doctor prescribes it and Medicare guidelines are met.  Durable medical equipment includes, but is not limited to, the following items:

  • Walkers
  • Canes
  • Commode chairs
  • Crutches
  • Hospital beds (capped rental)
  • Semi-electric only
  • Wheelchairs (manual and power)
  • Patient lifts (capped rental)
  • Mattress over-lays (capped rental)

What does capped rental mean?

For many products covered by Medicare, 80% of the rental amount is covered by Medicare for 13 months. The remaining 20% of the monthly rental amount (co-payment) is the responsibility of the consumer. After 13 months, the consumer owns the equipment.

What products are NOT covered by Medicare?

Some of the items not covered by Medicare include: transfer benches, shower chairs, raised toilet seats, adjustable based beds, pulse oximeters, overbed tables and grab bars.

Does Medicare have eligibility requirements for equipment reimbursement?

Yes, in order to be approved for Medicare reimbursement, specific criteria must be met. Medicare coverage criteria vary from product to product. Please see a brief overview below of current Medicare coverage guidelines:

  • Manual wheelchairs
  • Must be medically necessary as determined by Medicare and must be ordered by a physician.
  • Power wheelchairs and scooters
  • Must be medically necessary as determined by Medicare and must be ordered by a physician.
  • Not covered if only needed or used outside of the home
  • Not covered if a cane, walker or manual wheelchair will provide the necessary functional mobility
  • Ambulatory aids (wheelchairs, walkers and canes)
  • Must be medically necessary as determined by Medicare and must be ordered by a physician.
  • Medicare will cover one ambulatory item every five years
  • Hospital beds
  • Must be medically necessary as determined by Medicare and must be ordered by a physician.
  • Will cover semi-electric beds only
  • Patient lifts
  • Must be medically necessary as determined by Medicare and must be ordered by a physician.
  • Only covers standard hydraulic-manual lift and sling
  • Will not cover power or standing lifts
  • Oxygen concentrators, CPAPs and nebulizers
  • Must be medically necessary as determined by Medicare and must be ordered by a physician.
  • Medicare will not cover a portable oxygen concentrator if they’ve already provided coverage for a home oxygen concentrator
  • Commode chairs
  • Covered if consumer is confined to bed or room

Home Health Medical suggests that you always contact Medicare or your insurance company directly for your individual eligibility requirements. The information above is only a guideline and does not guarantee payment.

If we can answer any additional questions or be of any assistance, feel free to contact our customer service representatives by phone at 317-621-HOME (4663) or toll-free at 877-621-4660 or e-mail us at

All services provided, including the advertisement, ordering, sale, delivery, instruction, and setup of the products, are performed solely by Home Health Medical and independently of the manufacturer.

All ResMed products are for sale only to patients with in the United States and not to other third parties or businesses.